A large, global Pharmaceutical company has been using Lean Principles, Systems and Tools for many years to support their goal of delivering “More Medicines to More Patients, More Quickly”. Project4 Learning Lab were invited to support them to accelerate their Operational Excellence transformation and deliver improved performance by developing and delivering a Lean Academy programme for Leaders within Operations.
“the systematic pursuit of desired conditions by utilizing human capabilities in a concerted way” or, to put it another way, “questioning to facilitate the seeing and thinking of others"
it becomes clear that coaching is a difficult skill that requires practice and commitment. It also involves personal risk on behalf of the coach in that the quality of coaching provided is always defined by the recipient.